Frequently Asked Questions

1. How long does delivery take?
Orders are processed within 1 to 2 business days (Monday to Saturday). Delivery takes about 5 to 10 business days (Monday to Friday).

2. What is the order cut-off time?
Orders placed before 3:00 PM (EST) are processed the same day.

3. Is shipping free?
Yes, shipping is free on all orders within Canada.

4. Which carrier ships my order?
We ship with trusted carriers within Canada. You will receive tracking details as soon as your order ships.

5. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.

6. Which countries do you ship to?
We currently ship only within Canada.

7. What can I do if my order is delayed?
If your order has passed the estimated delivery time, please allow an additional 3 business days. If you still haven’t received it after that, contact us at support@ashcombetoronto.com with your order number.

8. Can I cancel my order?
Yes, as long as your order has not been processed yet. Please email us at support@ashcombetoronto.com as soon as possible.

9. What should I do if I receive a damaged or incorrect item?
Please take photos of the issue and email them to support@ashcombetoronto.com along with your order number. We will resolve it as quickly as possible.

10. What is your return policy?
You have 30 days from receipt to return your items. Items must be unworn, unwashed, and in their original packaging. Return shipping costs are your responsibility, and no restocking fees are charged. Refunds are processed within 14 days. Exchanges are also accepted.

11. Do you have any other questions?
Feel free to reach out to our customer service through our contact page.